Provision of E-procurement System Service Desk Support

Concepts

• helpdesk and support
• department for transport
• department of transport
• helpdesk type support
• ongoing support
• new dft e
• system jaggaer
• provision of e-procurement system service desk support
• provision of a focused team of advisors
• understanding of the impact

Location

Description

The Department of Transport (DfT) is seeking to procure for the provision of a focused team of advisors and helpdesk type support which demonstrates an understanding of the impact on staff of implementing the new DfT e-sourcing system Jaggaer and provide ongoing support for a time limited period whilst the in-house resource builds knowledge The Department for Transport selected an Option to procure Jaggaer (a Bravo-Based Solution) as an interim provider of a Commercial Relationship Management (CRM) tool, in September 2019.

CPV Codes

• 72253000 - Helpdesk and support services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

The Jaggaer eProcurement tool is now live and phase 1 has been implemented after user acceptance testing. Phase 1 involved all sourcing activities. Users have been supported in the adoption. Phase 2 is in process to incorporate the following: Contract Management, Supplier Relationship and Savings modules configured to the DfT family requirements. Testing has been completed and implementation in progress. The successful supplier will be required to assist the Department in the transition of phase 2 and will provide continued support service desk for phase 1.Supporting activities including managing service delivery, provision of support activity, including change review and continuous improvement. The expected contract duration will cover a period of 12 months, plus two 6 month options for extension (12+6+6) All ITT documentation including the full specification is available on the DfT's Jaggaer e-sourcing platform within the ITT reference: itt_689 Potential bidders must access the full ITT documentation and submit their bids via the DfT's Jaggaer e-sourcing platform. The ITT can be accessed by searching for ITT reference: itt_689 Link to eSourcing Portal https://dft.app.jaggaer.com