Project 3730 - The Consumer Council - Implementation of a Complaints Handling Database

Concepts

• consumer council
• belfast
• information technology
• implementation of a complaints handling database
• voluntary transparency notice
• provision of dna expert system contract
• economic operators of its intention
• licenses
• maintenance
• modification

Location

Northern Ireland:

Description

The Consumer Council is placing this voluntary transparency notice to alert economic operators of its intention to modify the Provision of DNA Expert System contract in accordance with Regulation 72 (1) (b) of the Public Contracts Regulations 2015. This transparency notice does not place any obligation on the Authority to enter into this modification.

Total Quantity or Scope

The Consumer Council have a contract with Entegraty for 14 licenses to Sage CRM and for maintenance and support.

Award Detail

Renewal Options

This contract commenced on 1 April 2011 for 1 year. Options for 4 1 year extensions for licensing, support and maintenance.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.

Legal Justification

To ensure continuity of service to the Consumer Council for their critical business functions whilst the requirement is retendered, it is permissible to rely on regulation 72(1)(b) - additional works, services or supplies “have become necessary” and were not included in the initial procurement and a change of supplier would not be practicable (for economic, technical or interoperability reasons) and would involve substantial inconvenience/duplication of costs. The total value of this modification is £9907.72

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **