Market Engagement: Provision of a Contact Centre as a Service

A Pre-Procurement Notice
by THE GUINNESS PARTNERSHIP LTD

Source
Contracts Finder
Type
Future Contract ()
Duration
5.5 year
Value
___
Sector
TECHNOLOGY
Published
25 Jan 2022
Delivery
11 Jun 2022 to 30 Sep 2027
Deadline
15 Feb 2022 23:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This is a market engagement opportunity: Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief. We want to understand what the market can offer before we formally commence any procurement process. Information provided will help inform the procurement process, which is separate to this market engagement.

CPV Codes

  • 64200000 - Telecommunications services
  • 32500000 - Telecommunications equipment and supplies

Indicators

  • Contract is suitable for SMEs.

Other Information

Further information about Guinness and detail of the information required can be found at https://procontract.due-north.com/register Responses to this Request for Information are to be submitted via the above portal by 4pm on Tuesday 22nd February.

Reference

Domains