CRM - Implementation & Support

A Tender Notice
by LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE

Source
Find a Tender
Type
Contract (Goods)
Duration
10 year
Value
£250K
Sector
TECHNOLOGY
Published
28 Jan 2022
Delivery
01 Jul 2022 to 30 Jun 2032
Deadline
28 Feb 2022 13:00

Concepts

Location

Keppel Street, London, WC1E 7HT

Geochart for 1 buyers and 0 suppliers

Description

CRM - Implementation & Support

Total Quantity or Scope

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

CPV Codes

  • 48445000 - Customer Relation Management software package
  • 72212445 - Customer Relation Management software development services

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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