WCC DRT West Warwick

A Contract Award Notice
by WARWICKSHIRE COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£59K-£520K
Sector
TRANSPORT
Published
31 Jan 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

West Midlands England:

Geochart for 1 buyers and 3 suppliers

1 buyer

2 suppliers

Description

Warwickshire County Council (the Council) is seeking a Demand Responsive Transport (DRT) scheme into the West Warwick area capable of being booked via a mobile or tablet-based application and Call Centre. With support from Department for Transport (DfT) funding in addition to a County Council budget, we will remove an existing timetabled bus service and replace it with a DRT scheme that will also cover a wider geographical area. The aim is to provide a high specification service via an app that customers can book to travel to local centres and services. In line with DfT funding requirements, we expect to launch the service on the 10th of January 2022.

Lot Division

1 Mobile Application

Mobile and tablet-based applications are required for prospective and regular passengers to make journey bookings, set up accounts, manage payments and track vehicles in real time; for vehicle drivers to receive bookings and manage customer journeys; and for the Call Centre to make bookings via a suitable portal on behalf of prospective and regular passengers who are unable to use mobile or tablet devices. An option for vehicle operators and WCC to oversee bookings and journeys must be available.

Award Criteria
App downtime 2
Payments 4
Discounted and free rides 16
Social Value 2
Reporting 4
Expansion 10
Customer feedback 2
price 60%
2 Call centre

The Call Centre is to take telephone calls from customers who need to make a booking and who can't use, or have access to, an App. They need to collect payment (where applicable) for rides, manually through Desktop App/Website, or arrange journeys for those in receipt of a valid ENCTS pass.

Award Criteria
Customer booking management 22.4
Operating hours 4
Staff training 6
Social value 2
Call statistics 5.6
price 60%
3 Vehicles and Operations

4 vehicles are required and are to be supplied by the operator of Lot 3. 3 in service each day and 1 spare vehicle. All vehicles a maximum age of 1 year old at the start of the contract, minibus size with a minimum of 12 seats & 1 wheelchair space and should be low floor accessible. The minimum engine emission standard is Euro 6. Wheelchair access is to be by ramp, not a lift. Air Conditioning, WIFI, CCTV and Passenger USB device charging points are preferable. Vehicle details must be provided by potential supplier. Vehicles must be of a size to access all roads within the designated geographical area

Award Criteria
Vehicle spec and availability 19.6
Operating centre and night-time parking 4
Spare vehicle 4
social value 2
Operating hours 4
Drivers 6.4
price 60%

Award Detail

1 Liftango (Westminster)
  • Reference: 002656-2022-1
  • Value: £59,000
2 Liftango (Westminster)
  • Reference: 002656-2022-2
  • Value: £67,000
3 Midland Red South (Stockport)
  • Reference: 002656-2022-3
  • Value: £520,000

CPV Codes

  • 60130000 - Special-purpose road passenger-transport services
  • 72212000 - Programming services of application software
  • 72230000 - Custom software development services
  • 72250000 - System and support services
  • 72260000 - Software-related services
  • 79342300 - Customer services
  • 79500000 - Office-support services
  • 34144000 - Special-purpose motor vehicles
  • 60112000 - Public road transport services
  • 60140000 - Non-scheduled passenger transport

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains