Telecare Monitoring/Response and OOH

Concepts

• edinburgh
• call centre
• vha
• telecare monitoring
• quality telecare alarm monitoring
• provision of telecare monitoring
• telecare service
• ooh
• hours emergency repair
• vha repair compliance timeframes

Location

As detailed in Appendix E - Address List of all Properties - Final

Description

The provision of Telecare Monitoring/Response and Out of Hours Repairs Service

Total Quantity or Scope

VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types. The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised. The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.

Renewal Options

The contract will last for three years from 1 June 2022 to 31st May 2025; with the possibility of a further two single year extensions through to 31st May 2027. The extension of the contract will be at the discretion of VHA Executive Management Team and subject to meeting the performance requirements within the key performance indicators. Please refer to Appendix F for more detail.

Award Criteria

CPV Codes

• 79512000 - Call centre
• 79711000 - Alarm-monitoring services
• 98000000 - Other community, social and personal services

Indicators

• This is a recurring contract.
• Renewals are available.
• Professional qualifications are sought.
• Staff qualifications are relevant.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please ensure that you comprehensively read and understand the attached "VHA ITT- Telecare OOH Service 2022-2027 - Final" document and all other associated documents, in particular in connection with the Global Questions Pass or Fail requirements and you complete and return all the required evidence in the required format the price schedule as requested in Excel. The SPD process is attached via Section E. Global Question for All Selection Criteria. The criteria on the SPD are PASS or FAIL. You will pass the SPD Global Questions by completing and meeting all the criteria a set out in the attached. If you fail to provide all the required and requested information as below you will FAIL the SPD and in turn the Tender Requirements and you will be disqualified from the tender process. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=681225. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:681225)