Customer Relationship Management (CRM) Programme - System Implementation and Support Partner - AWARD

A Contract Award Notice
by ENGLISH HERITAGE-PROCUREMENT

Source
Contracts Finder
Type
Contract (Services)
Duration
9 year
Value
£2M
Sector
TECHNOLOGY
Published
31 Jan 2022
Delivery
04 Jan 2022 to 03 Jan 2031
Deadline
02 Aug 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.

Award Detail

1 Cloudthing (West Midlands)
  • Value: £2,277,188

CPV Codes

  • 72212445 - Customer Relation Management software development services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains