VEAT - Debt Recovery Contact Centre

A Contract Award Notice
by THE PENSIONS REGULATOR

Source
Contracts Finder
Type
Contract (Services)
Duration
1.5 year
Value
£168K
Sector
BUSINESS
Published
10 Feb 2022
Delivery
04 Feb 2022 to 31 Jul 2023
Deadline
03 Feb 2022 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the second. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED. This contract will only be in place for 17 months following which the contract will be procured for all contract centre services.

Award Detail

1 Corporate Project Solutions (Marlow)
  • Value: £167,790

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Reference

Domains