Digital Front Door online portal

A Prior Information Notice
by DUDLEY MBC

Source
Find a Tender
Type
Contract (Goods)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
16 Feb 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

Dudley MBC

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capabilityWe seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

Total Quantity or Scope

Dudley Council is seeking a partner to deliver a digital self service solution to connect with and serve our residents via a Competitive Dialogue Procedure.

CPV Codes

  • 48000000 - Software package and information systems

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** At this stage, this is purely a market engagement exercise. Any subsequent procurement will be advertised separately and all organisations wanting to participate will need to respond to the contract notice advertising the procurement when this is published. It is timetabled that a contract notice will be published in Find A Tender early April 2022.All interested parties are invited to contact the Authority at corporate.procurement@dudley.gov.uk to express their interest.

Reference

Domains