End User Experience Monitoring Service

A Contract Award Notice
by STUDENT LOANS COMPANY LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£429K
Sector
TECHNOLOGY
Published
25 Feb 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of Digital Experience Management software

Total Quantity or Scope

The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\\\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users. In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.

Award Detail

1 Nexthink (London)
  • End User Experience Monitoring Service
  • Reference: 005249-2022-2021-tr-0130-1
  • Value: £428,805

Renewal Options

Two optional extension periods of up to 12 months each.

Award Criteria

Functional and Non Functional Requirements (ongoing support and maintenance, training, security and access) 60%
price 40%

CPV Codes

  • 72212781 - System management software development services

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains