Collections System Replacement

Concepts

• glasgow
• software services
• slc
• customer management system
• collections system replacement
• effective collection
• collection strategies
• buyer's customers
• student loan
• compliant customers

Location

Description

The Buyer may use the Supplier Software for the purposes of collecting arrears from the Buyer's customers who have been issued with a student loan or grant by the Buyer.

Total Quantity or Scope

SLC is seeking to procure products and services that provide an effective collection and customer management system with the latest functionality required to deliver collection strategies and facilitate better targeting of age, value and other risk factors. Compliant customers meeting their repayment obligations account for 64.52% of the loan books value. Customers who do not need to repay as they are still in study or have earnings below the threshold account for 28.02% of the loan books value. The remaining 7.46% of the loan book relates to customers who have been identified as either not repaying when they should be and/or customers in arrears.

Award Detail

Renewal Options

The Call-off Contract can be extended by the Buyer by mutual agreement for 2 period(s) of up to 12 months each.

Award Criteria

CPV Codes

• 72260000 - Software-related services

Indicators

• Options are available.

Legal Justification

This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **