Telephony Service Voice Artist

A Contract Award Notice
by H M REVENUE & CUSTOMS

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
£120K
Sector
TECHNOLOGY
Published
01 Mar 2022
Delivery
01 Feb 2022 to 01 Feb 2025
Deadline
29 Jan 2022 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.

Award Detail

1 Mazaru (London)
  • Value: £120,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

HMRC Short Form Contract 3.3b SD v1.0 HMRC Short Form Model Contract Mazaru Redacted V.2.doc

Reference

Domains