Service Management Software

A Contract Award Notice
by WEST NORTHAMPTONSHIRE COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£300K-£400K
Sector
TECHNOLOGY
Published
02 Mar 2022
Delivery
07 Mar 2022 to 31 May 2026
Deadline
28 Feb 2022 23:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

WNC are looking to implement an ITIL aligned service management solution, accessible to multiple customer organisations (including West Northamptonshire Council, Cambridgeshire County Council, Milton Keynes Council, Northamptonshire Children's Trust, North Northamptonshire Council). The solution will be used to log tickets to the following service areas: • Finance Operations o Accounts Payable o Debt Recovery o Income Processing o Financial Assessments, Payments, Direct Payments (for CCC, NNC and WNC only) • Payroll Services (includes HR Transactions) • Business Systems & Change

Award Detail

1 Halo Service Solutions (Falkirk)
  • Value: £325,000

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Other Information

Value shown includes the options to extend and intila mobilisation period. This contract has an initial 2 year fixed term with a further two 12 month options to extend. Contract administered using the G-Cloud12 Framework Agreement (RM1557.12).

Reference

Domains