G-Cloud12 HR ServiceNow Implementation

Concepts

• information technology
• post office
• software implementation
• g-cloud12 hr servicenow implementation
• implementation partner
• best implementation partner
• hr servicenow implementation
• key hr tool
• g-cloud12
• people support services centre

Location

London:

Description

This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow).

Total Quantity or Scope

In line with the proposed end state People Target Operating Model, People SNow will allow Post Office to: - Track customer requests at a Tier 1 level to enhance knowledge-based articles at Tier 0 requests for information (self service), driving further efficiency through quality self-service tools. The Change element of the product also fits with the Culture Change programme to drive changes in behaviour towards self-service. - Progress tickets through the People Team where necessary, to ensure efficient, right first-time resolution through the right team - Measure individual and team performance in relation to requests for information/change. - Greater efficiency in providing full transparency and the ability to ensure that documents are filed in employee files to meet audit and compliance requirements. - Align with the rest of the organisation who already utilise SNow to drive efficiency and improved customer service (Finance, Risk, IT, Network etc) Ensure we have a fit for purpose infrastructure that will enable the delivery of service across multiple contract types (e.g. workers, contractors, employees etc) This was run via G-Cloud12 where we reduced our supplier search using our specified key words. We contacted the suppliers and held a clarification session about their Service Description in line with the digital marketplace guidelines and assessed which service best met with our requirements. From these findings we awarded the contract to Engage ESM who we felt best met our needs and would be the best implementation partner for Post Office. This is for implementation of ServiceNow HR.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72263000 - Software implementation services
• 72262000 - Software development services
• 72261000 - Software support services
• 72253000 - Helpdesk and support services
• 72253200 - Systems support services

Legal Justification

Use of CCS G-Cloud12 public sector framework which has awarded fairly and compliantly.

Other Information

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