Cloud Unified Communications Solution (UCaaS)

A Tender Notice
by SOUTHWAY HOUSING TRUST

Source
Contracts Finder
Type
Contract (Services)
Duration
3.5 year
Value
£1
Sector
TECHNOLOGY
Published
04 Mar 2022
Delivery
16 May 2022 to 31 Oct 2025
Deadline
04 Apr 2022 10:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.

CPV Codes

  • 64200000 - Telecommunications services

Indicators

  • Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-Didsbury:-Telecommunications-servi...

Reference

Domains