NHSE440 – Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Concepts

• call centre
• south cumbria
• preston
• dental call handling service
• commissioning support service
• provision of a dental call handling service
• lancashire
• nhs dental services
• nhs primary dental care services
• nhs england

Location

Lancashire & South Cumbria

Description

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

Total Quantity or Scope

The Contracting Authority has procured a Dental Call Handling Service (DCHS) across Lancashire and South Cumbria to deliver a comprehensive service for patients to have a single point of access into NHS Dental Services and ensure that patients are appropriately signposted to NHS Primary Dental Care Services. The Contract is to commence 01 April 2022 for a contract term of 5 years. The annual financial threshold for this procurement is 577800 GBP and is based on a calls answered volume of 180,000 per annum. The total contract value is 2889000 GBP for the 5-year contract term. The Open Procedure was followed for this procurement to test the capacity, capability, and technical competence of bidders in accordance with Regulation 27 of the Public Contracts Regulations 2015 (as amended). Tender documentation was available from 12:00 noon on 26 August 2021 and the closing time and date for tender returns was 12:00 noon on 27 September 2021. The subject matter of the contract was scoped to take into account the priorities of the Contracting Authority relating to “economic, social, and environmental well-being” by utilising the UK Governments Social Value Model. This procurement was conducted using an e-tendering portal (In-Tend). https://in-tendhost.co.uk/nhsnecsu/aspx/Home The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) did apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services. The Contracting Authority and NECS reserved the right to cancel the tender process at any point and will not be held liable for any costs resulting from any cancellation of the tender process or for any other costs incurred by those tendering for the contract.

Award Detail

Renewal Options

Call volumes may increase or decrease throughout the lifetime of this contract. Increases and decreases will be dealt with under the conditions of contract.

Award Criteria

CPV Codes

• 79512000 - Call centre

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** On viewing the tender documents for the first time, bidders were advised to check the clarifications section to ensure they have not missed any additional information that may have been issued prior to their expression of interest in this tender. It was also advisable to continue to check the clarifications section throughout the tender process. The Contracting Authority only accepted documents for tenders or quotations placed on the e-Tendering portal to be received electronically unless explicitly stated otherwise in the bidder’s instructions. Tenders submitted via the e-Tendering portal were to be received in full prior to the closing time for receipt of tenders. Bidders were advised that uploading of large electronic files may take some time and as such bidders must allow sufficient time to fully transmit all files prior to the closing time for receipt of tenders. The server clock displayed within the e-Tendering governed the time for close of tender returns. (MT Ref:225750)