Health Research Authority (HRA) Service Delivery Manager

A Contract Award Notice
by HEALTH RESEARCH AUTHORITY

Source
Contracts Finder
Type
Contract (Services)
Duration
5.5 month
Value
£625-£72K
Sector
TECHNOLOGY
Published
23 Mar 2022
Delivery
17 Jan 2022 to 04 Jul 2022
Deadline
14 Dec 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM

Award Detail

1 Methods Business & Digital Technology (London)
  • Value: £71,875

CPV Codes

  • 72600000 - Computer support and consultancy services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains