DDaT21484- ACAS IT Technical Services and Disposal

Concepts

• technical services
• acas
• swindon
• technical support
• acas ddat
• customer service
• itil service management business processes
• acas users
• asset disposal
• information technology

Location

Description

The final date and time for the submission of bids is Monday 9th May 2022 at 14:00pm. DO NOT apply directly to the buyer. All tender information MUST be submitted through the Delta eSourcing Portal. How to Apply To register on the Delta eSourcing portal please use the link https://www.delta-esourcing.com/ and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://www.delta-esourcing.com/ and the follow the instructions to 'Log in' Once you are logged into the system you can link yourself into this procurement using the following Access Codes: 5SB35AYX4D Brief Description of Requirement: Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment. This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can: >Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery. >Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes. >As part of the requirement we would like to take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders. The value for the requirement will be £182,000.00 excluding Vat for the first two years (maximum annual budget £91K) with two optional 12 month extension periods. The total estimated value of the opportunity including optional extensions is £364,000.00 excluding VAT. The price for the first 2 years must be fixed and firm and year 3 and 4 will be subject to review and agreement by both parties before proceeding to the variation

CPV Codes

• 71356000 - Technical services
• 72000000 - IT services: consulting, software development, Internet and support
• 85312200 - Homedelivery of provisions

Indicators

• Contract is suitable for SMEs.

Other Information

DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Procurement Regulations that apply to this opportunity. Responses must be received by the date and time in the tender documentation; responses received outside of the deadline or not sent via the Delta eSourcing portal will not be accepted or considered by the Contracting Authority further for this opportunity. Interested organisations should ensure that they allow a sufficiency of time, prior to the deadline to allow all sections to be completed in full and any attachments to be uploaded. As a user of the Delta eSourcing Portal you will have access to the Delta messaging service which facilitates all messages sent to you and from you, as well as other messages and updates in relation to any specific tender event. Please note that any and all information secured outside of the messaging service, shall have no merit or worth and should not be relied upon by any organisation submitting a tender response. Please note it is your organisations responsibility to access these messages on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. The Contracting Authority expressly reserves the right: i. not to award any contract as a result of the procurement process commenced by publication of this notice; and ii. to make whatever changes it may see fit to the content and structure of the procurement; and under no circumstances as part of your organisations participation in this opportunity, will the Contracting Authority be liable for any costs incurred by any organisation as a result. If the Contracting Authority decides to enter into a contract with any successful organisation(s), this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of your organisation in doing so. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our contracting authorities to improve efficiency, generate savings and modernise. Where UK SBS is not named as the Contracting Authority within the documentation, UK SBS will be acting as an agent on behalf of the Contracting Authority. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx