FWoW Connections Portal - Phase 1 additional costs

Concepts

• fwow connections portal
• information technology
• leeds
• connections team
• connections customers
• fwow connections
• additional costs
• online self
• overall customer experience
• job

Location

Leeds:

Description

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status.

Award Detail

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Legal Justification

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. They have designed their solution on around the creation of a TPoint based website combined with an integration with SAP where ever possible to eliminate double keying of order data. This notice is for for some additional costs to implement Phase 1 of the portal for go live. N.B. This a contract variation. NGN are unable to publish a modification notice because the original contract notice cannot be found.

Other Information

TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live. N.B. This a contract variation. NGN are unable to publish a modification notice because the original contract notice cannot be found. ** PREVIEW NOTICE, please check Find a Tender for full details. **