FWoW Connections Portal - Phase 1 additional costs

Concepts

• information technology
• leeds
• fwow connections portal
• connections customers
• connections team
• fwow connections
• additional costs
• original contract
• overall customer experience
• total overall increase

Location

Leeds:

Description

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status.

Total Quantity or Scope

N.B. This a variation to the Customer Engagement Management System contract. The total overall increase since the original contract is 39%, however NGN was unable to publish a modification notice because the original contract notice could not be found, therefore a VEAT notice was published instead.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Legal Justification

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for some additional costs to implement Phase 1 of the portal for go live. N.B. This a variation to the Customer Engagement Management System contract. The total overall increase since the original contract is 39%, however NGN was unable to publish a modification notice because the original contract notice cannot be found, therefore a VEAT notice was published instead.

Other Information

TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live. ** PREVIEW NOTICE, please check Find a Tender for full details. **