IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

A Contract Award Notice
by LEEDS CITY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
4 year (est.)
Value
£615K
Sector
TECHNOLOGY
Published
07 Apr 2022
Delivery
To 07 Apr 2026 (est.)
Deadline
n/a

Concepts

Location

Leeds

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council’s existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council’s Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

Award Detail

1 Bytes Software Services (Leatherhead)
  • IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd
  • Reference: 1
  • Num offers: 1
  • Value: £1.0-£615,000

Award Criteria

PRICE _

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Award on basis of price.

Reference

Domains