IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

A Contract Award Notice
by LEEDS CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
1 day
Value
£1-£615K
Sector
TECHNOLOGY
Published
07 Apr 2022
Delivery
01 Apr 2022 to 02 Apr 2022
Deadline
31 Mar 2022 19:30

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

Award Detail

1 Bytes Software Services (None)
  • Value: £615,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=45356&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105

Reference

Domains