Self-Service Customer Portal (471-AHL)

Concepts

• application service providers
• portishead
• alliance homes group
• provision of a self-service customer portal
• customer relation management
• provision of self-service customer portal
• self-service customer portal
• resulting services
• shared services
• portal implementation

Location

Portishead

Description

Procurement for the provision of Self-Service Customer Portal.

Total Quantity or Scope

This procurement is for the provision of a Self-Service Customer Portal that is to be integrated with existing 3rd party applications. The contract duration will cover the portal implementation and three years from the go-live date. There will also be the option of two further one-year extensions. It is intended that the contract will be awarded on 17/10/2022. This tender is issued by NSAH (Alliance Homes) Ltd, trading as Alliance Homes and known as ‘The Alliance Homes Group’. This tender and any resulting services may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

Renewal Options

The duration of the contract is for a period of implementation plus three years with the option to extend for two further period of one year each subject to satisfactory services, performance and cost. The Contracting Authority intends to enter into a contract for the period of implementation plus three years with the option to extend for two further periods of one year each subject to satisfactory services, performance and cost.

CPV Codes

• 72416000 - Application service providers
• 48445000 - Customer Relation Management software package
• 48783000 - Content management software package
• 48780000 - System, storage and content management software package

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Award on basis of price and quality.

Other Information

Full details are available through the Alliance Homes e-Tendering portal:https://in-tendhost.co.uk/alliancehomes