Tender for the provision of an Enterprise Service Management Tool

Concepts

• birmingham
• information technology
• provision of an enterprise service management tool
• service quality
• new service management capability
• new itsm service
• use of the service management tool
• aim of this project
• mature itsm processes
• full cloud

Location

UNITED KINGDOM

Description

The aim of this project is to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.

Total Quantity or Scope

Housing 21 wish to procure and implement a new ITSM service which is due to replace legacy on premise software.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are not available.
• Award on basis of price and quality.

Other Information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2844GM9J9W The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-IT-services:-consultin... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2844GM9J9W GO Reference: GO-2022531-PRO-20233247