UK_2022_Professional Services Business Process Outsourcing

Concepts

• finance and insurance
• british council
• shared service centre
• key global professional services functions
• administration services
• aspects of professional services
• professional services business process outsourcing
• form.professional services
• consultancy services
• analysis services

Location

United Kingdom: The contract will be managed from the UK, however the service delivery may be done globally

Description

The impact of the Covid-19 pandemic has been felt by businesses across the globe. British Council is not immune to this impact and needs to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation is to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Currently, four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) have been identified for this. These include the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services

Total Quantity or Scope

The British Council is not immune to this impact and needs to: streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council’s Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) has been constituted which will touch all areas of the organisation in some shape or form.Professional Services (PS) Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). … Currently, four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) have been identified for this.• Human Resources (HR)• Finance• Procurement• Digital and Technology (D&T)Overview of the workstreams:Human Resources (HR): Human Resources currently incorporates approximately 300 FTEs and operates with a mix of centralised (including shared services) and regional/in-country support to the organisation. As part of this anticipated procurement exercise, British Council HR function would seek to onboard a service provider who is fully integrated into the global HR function to enable the function to achieve its strategic objectives.Finance: The finance function is organised across 8 regions with c.600+ FTEs, comprising approximately 140 entities with 30 subsidiaries operating alongside our branches; in some countries there is a dual entity structure. The finance function is structured along functional lines, with the aim of embedding the ‘three lines of defence’ model at its heart, clearly separating the financial control (first line) and risk and assurance (second line) functions, with the aim to ensure the integrity of our results and the strength of our controls. Many regions have clustered finance, with remote delivery and we have a shared service centre operating from India.Procurement: Procurement operations in the British Council cover a wide variety of activity, and covers all areas of operations, from offices, to Exam’s delivery and Teaching Centres, and Arts and Culture activities. As a function, Procurement currently incorporates approximately 90+ FTEs and operates in 5 Regions: United Kingdom, South Asia, East Asia, Sub-Saharan Africa, and Middle East & Northern Africa (MENA). There are an additional 3 regions (EU, Wider Europe, and Americas) without regional procurement cover. Whilst these 3 regions are subject to the global procurement policy, procurement events are managed within their own organisational structure.Digital and Technology (IT Services): British Council digital and technology function requires the provision of third-party services and staff augmentation for its global IT support services from a Service Provider who is fully integrated into their global D&T directorate. As a directorate, Digital & Technology currently incorporates approximately 400 FTEs across Digital, Global Information Services (GIS), and Information Governance and Risk Management (IGRM). This headcount is mostly concentrated within the UK, India and Poland, while a minor spread within the rest of the world. Additional information: The total contract value including extensions is estimated to be £140m - £150m

Renewal Options

The contract will be for 5 years with an option to extend for a further two 12 month periods.

CPV Codes

• 66000000 - Financial and insurance services
• 75100000 - Administration services
• 72600000 - Computer support and consultancy services
• 79631000 - Personnel and payroll services
• 71620000 - Analysis services
• 72240000 - Systems analysis and programming services
• 72610000 - Computer support services
• 79211120 - Sales and purchases recording services
• 79999000 - Scanning and invoicing services
• 72317000 - Data storage services
• 66110000 - Banking services
• 80420000 - E-learning services
• 75112000 - Administrative services for business operations
• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 79212000 - Auditing services
• 72222100 - Information systems or technology strategic review services
• 72222200 - Information systems or technology planning services
• 66113000 - Credit granting services
• 48490000 - Procurement software package
• 72221000 - Business analysis consultancy services
• 72310000 - Data-processing services
• 72211000 - Programming services of systems and user software
• 72246000 - Systems consultancy services
• 79621000 - Supply services of office personnel
• 72245000 - Contract systems analysis and programming services
• 79211110 - Payroll management services
• 79999200 - Invoicing services
• 79221000 - Tax consultancy services
• 72253100 - Helpdesk services
• 72253200 - Systems support services
• 72250000 - System and support services
• 66600000 - Treasury services
• 72312100 - Data preparation services
• 79222000 - Tax-return preparation services
• 48444100 - Billing system
• 66170000 - Financial consultancy, financial transaction processing and clearing-house services
• 79414000 - Human resources management consultancy services
• 72611000 - Technical computer support services
• 72311100 - Data conversion services
• 72315000 - Data network management and support services
• 72312000 - Data entry services
• 72313000 - Data capture services
• 79994000 - Contract administration services
• 79600000 - Recruitment services
• 79421000 - Project-management services other than for construction work
• 79421200 - Project-design services other than for construction work
• 72212331 - Project management software development services
• 72220000 - Systems and technical consultancy services
• 72222000 - Information systems or technology strategic review and planning services
• 72316000 - Data analysis services
• 79620000 - Supply services of personnel including temporary staff
• 72251000 - Disaster recovery services
• 79418000 - Procurement consultancy services
• 79211200 - Compilation of financial statements services
• 72000000 - IT services: consulting, software development, Internet and support
• 72314000 - Data collection and collation services
• 72253000 - Helpdesk and support services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** If you are interested in bidding for this tender, please login at https://in-tendhost.co.uk/britishcouncil and register your company details and then follow the steps below.If you company is already registered, please log in and the follow the steps belowFrom the home screen, click on1. Log in2. Click on Tenders3. Click on Current Tenders4. In the search field input BC/02414 and press Enter5. Click on View Details6. Click on Express InterestOnce you express an interest you will have access to the following five documents1.Instructions to Bidders 2.Selection Questionnaire (SQ) 3.Ratio Analysis Form 4.SQ Part 3 Evaluation Guidance 5. Non-Disclosure Agreement (NDA) Bidders who want to participate in this process, will need to complete and submit a signed NDA.Please arrange for the confidentiality agreement to be signed by an authorised signatory of the Receiving Party on the fifth page and include that signatory’s full name and job title in the space provided. Please also ensure that the Receiving Party’s full legal name is included in the signature block and in the Parties section (along with the registered address and company number). The confidentiality agreement should not be dated on the front page at this time. Please return the signed NDA via In-Tend.Once the British Council has counter-signed the NDA, the British Council will give the Bidder access to the rest of the Procurement Documentation via In-Tend. This will include: 1.Detailed Scoping Document (DSD) 2.Activity Mapping Document 3.Market Engagement Summary Document 4.Draft Contract