Out of Hours Call Centre

A Tender Notice
by OPTIVO

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£0-£2M
Sector
BUSINESS
Published
22 Jun 2022
Delivery
To 09 Jul 2025 (est.)
Deadline
25 Jul 2022 09:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Call Centre

Total Quantity or Scope

Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.

Renewal Options

Option to extend by a further 2+2 years.

Award Criteria

Customer Journey 25%
Mobilisation & Resourcing 25%
Working with Optivo 10%
Disaster Recovery 10%
price 30%

CPV Codes

  • 79512000 - Call centre

Indicators

  • This is a recurring contract.
  • Renewals are available.
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226619. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:226619)

Reference

Domains