National Digital Support Evaluation Contract

A Contract Award Notice
by MINISTRY OF JUSTICE

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£250K
Sector
PROFESSIONAL
Published
08 Jul 2022
Delivery
04 Jul 2022 to 03 Jul 2024
Deadline
30 Mar 2022 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The HMCTS user base is a varied one, and there is a need to support a potentially significant number of users who cannot or will not go online by themselves. The Programme has offered various forms of support, including telephone assistance and face to face assistance, to help these users interact with services in the preferred digital channels. The term for this type of support is Digital Support (DS), and this principle underpins the HMCTS vision of a justice system that is accessible to all. An important aspect of this new service is to undertake a process evaluation which will seek to understand how well the National Digital Support Service and its processes are working for both the users in receipt of support and the organisation providing the support. This will inform decisions for the continuation, and improvement, of the National Digital Support Services.

Award Detail

1 IFF Research (Lower Thames Street London)
  • Value: £250,000

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

HMCTS Digital Support Evaluation Contract Redacted file:///C:/Users/jlg40t/Downloads/Digital Support Contract_Redacted.pdf

Reference

Domains