Prj_4639 - User Research tool (unmoderated/usability testing)

A Contract Award Notice
by NHS DIGITAL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£33K
Sector
PROFESSIONAL
Published
14 Jul 2022
Delivery
07 Jun 2021 to 08 Jun 2023
Deadline
02 Oct 2020 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose.

Award Detail

1 Softcat (Marlow)
  • Value: £33,132

CPV Codes

  • 73110000 - Research services

Indicators

  • Contract is suitable for SMEs.

Other Information

The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)

Reference

Domains