New case management system for victim services

Concepts

• oxon
• software package
• authority for opcc
• victim services
• new case management system
• information systems
• new database
• filter cases
• number of service providers
• case management system

Location

United Kingdom:

Description

Thames Valley Police acting as lead Authority for OPCC are seeking tenders for a case management system for victim services, which can receive and make referrals, triage and filter cases, track client support and monitor performance and outcomes. It should also , end and receive SMS and email messages and telephone calls to enable storage of communications between the victim and services and be usable by a number of service providers with appropriate privacy structures between sections of the system,. Services, maintenance and update required with the option to add licenses and merge data from current system to new software.

Total Quantity or Scope

New database that is able to make and receive referrals and triage (filter) victims to the correct action and/ or service. To send and receive messages and telephone calls and to store all correspondence on victims profiles. To track support of victims, including case notes and the evaluation of interventions using outcome measures Track performance of the services and staff using the system Service, maintain, upgrade (including adding licenses) and customer support. Able to hide sensitive information, only certain organisations can see specific information/ sections. We anticipate to run an open procurement process depending on the responses received from this PIN. Bidders maybe asked to participate in an engagement exercise. Additional information: With your bid return, please submit a short summary on your software database option for us to consider.

CPV Codes

• 48000000 - Software package and information systems
• 48611000 - Database software package
• 48612000 - Database-management system
• 48613000 - Electronic data management (EDM)
• 48614000 - Data-acquisition system
• 64215000 - IP telephone services
• 64216100 - Electronic message services
• 64216110 - Electronic data exchange services
• 64216120 - Electronic mail services
• 72261000 - Software support services
• 72312000 - Data entry services
• 72313000 - Data capture services
• 72314000 - Data collection and collation services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Off the shelf product is an option with the abilty to add upgrade and the addition of custom features (if needed) Migration of data from current systemto new database, support of current system will need to be included until it is shut down To participate, interested parties (including SMEs, social enterprises, voluntary or community organisation) must be registered on Bluelight with up-to-date contact details to include company name and E mail.