Voicescape 12 Month Proof of Concept

A Contract Award Notice
by DURHAM COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£36K
Sector
TECHNOLOGY
Published
31 Aug 2022
Delivery
01 Sep 2022 to 31 Aug 2023
Deadline
24 Aug 2022 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.

Award Detail

1 Voicescape (Salford)
  • Value: £36,093

CPV Codes

  • 48100000 - Industry specific software package

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains