Customer Service Surveys and Data Collection

A Contract Award Notice
by NOTTING HILL GENESIS

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£410K
Sector
PROFESSIONAL
Published
08 Sep 2022
Delivery
01 Oct 2022 to 30 Sep 2027
Deadline
22 Jul 2022 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

Award Detail

1 Smoke Customer Intelligence (London)
  • Value: £410,000

CPV Codes

  • 79311000 - Survey services

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=719690435

Reference

Domains