Customer Experience Platform

A Tender Notice
by NORFOLK COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5.5 year
Value
___
Sector
TECHNOLOGY
Published
15 Sep 2022
Delivery
01 Apr 2023 to 31 Aug 2028
Deadline
18 Oct 2022 10:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

To deliver its Customer Experience Strategy Norfolk County Council have approved a new Customer Experience Programme - 'One Customer, One Council'. One of the key areas of work for that programme is to update the technology the Council uses at the 'front door' to manage interfaces with customers, and it is this which is the subject of this statement of requirements and procurement exercise. The Council intends to procure a SaaS solution or solutions to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. The Council is seeking a commercial, off the shelf system and understands it will need to do some configuration

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Other Information

Estimated value is £6,000,000 over the maximum life of the contract including implementation. This figures does not include VAT, inflation or any additional professional services costs Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/norfolkcc/aspx/

Reference

Domains