Pulse vADC support 30/09/2022 - 29/09/2023

A Tender Notice
by CORNWALL COUNCIL

Source
Contracts Finder
Type
Framework (Services)
Duration
1 year
Value
£10K
Sector
TECHNOLOGY
Published
21 Sep 2022
Delivery
30 Sep 2022 to 29 Sep 2023
Deadline
28 Sep 2022 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access

CPV Codes

  • 48000000 - Software package and information systems

Reference

Domains