HCC 09/22 - The Provision of an Out of Hours Call Handling Service

A Tender Notice
by HERTFORDSHIRE COUNTY COUNCIL - RESOURCES

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£0-£475K
Sector
TECHNOLOGY
Published
23 Sep 2022
Delivery
01 Apr 2023 to 31 Mar 2027
Deadline
28 Oct 2022 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council - Resources Description: The Council has a requirement for the provision of an Out Of Hours Call Handling Service for Hertfordshire and is looking to procure a single Provider to deliver within agreed response times a confidential telephone first response screening service that will triage social care concerns to the most appropriate service within Children's Services or Adult Care Services, as well as reporting Highways faults and concerns. The Contract Commencement Date will be 01 January 2023 for a 3 months mobilisation period, before the Service Commencement date of 01 April 2023. Click this link to go to the portal: https://in-tendhost.co.uk/supplyhertfordshire Tender Submission Deadline by 12.00 Noon on 28th October 2022. Kind Regards Supply Hertfordshire

CPV Codes

  • 79512000 - Call centre
  • 32540000 - Switchboards
  • 64200000 - Telecommunications services
  • 85321000 - Administrative social services
  • 64211100 - Local telephone services
  • 32543000 - Telephone switchboards
  • 64211000 - Public-telephone services
  • 64214200 - Telephone switchboard services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

To access this opportunity please visit www.supplyhertfordshire.uk This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline. Any clarifications regarding this opportunity must be raised through Correspondence area in the eTendering system. If you are experiencing problems, In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00. Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract

Reference

Domains