The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS

A Tender Notice
by SRS SHARED RESOURCE SERVICE

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£0-£200K
Sector
TECHNOLOGY
Published
23 Sep 2022
Delivery
To 08 Oct 2025 (est.)
Deadline
24 Oct 2022 11:00

Concepts

Location

Gwent Valleys: Torfaen

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.

Total Quantity or Scope

The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 1000 changes per annum. The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.

Renewal Options

There is an option to extend the contract for a further period of up to 12 months in total

CPV Codes

  • 72260000 - Software-related services
  • 72700000 - Computer network services
  • 72261000 - Software support services
  • 48000000 - Software package and information systems

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (WA Ref:124992)

Reference

Domains