Case and Customer Management Solution(s) 2022

A Contract Award Notice
by READING BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Goods)
Duration
not specified
Value
£2M
Sector
TECHNOLOGY
Published
03 Oct 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

Berkshire:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.

Lot Division

1 Case Management Solution

Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am

Award Criteria
Implementation / Impact / Development & Maintenance / Social Value / Requirements 14 / 12 / 11 / 3 /30
Total Cost / Value Criteria 25 / 5
2 Customer Management Solution

Customer transactions with the Council (report, contact, apply for services). … It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notice (prior information only) - Notice reference: 2021/S 000-020474 - Published 20 August 2021, 1:16pm

Award Criteria
Implementation / Impact / Development & Maintenance / Social Value / Requirements 14 / 12 / 11 / 3 /30
Total Cost / Value Criteria 25 / 5
3 Joint Lot

Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot

Award Criteria
Implementation / Impact / Development & Maintenance / Social Value / Requirements 14 / 12 / 11 / 3 / 3
Total Cost / Value Criteria 25 / 5

Award Detail

1 Arcus Global (Cambridge)
  • Case and Customer Management Solution
  • Reference: 027681-2022-1-1
  • Value: £2,035,910

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains