Voluntary and Community Sector Mental Health Support

Concepts

• dedicated business telephone network
• hmrc
• specialist mental health support
• mental health problems
• community organisation
• principles of extra support
• community sector mental health support
• suitable voluntary
• mental health barriers
• referral service

Location

Description

HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support. It is critical we do everything we can to support customers to prevent any further Death and Serious injury cases and through our principles of extra support we msut do everything we can to safeguard and protect HMRC customers who may feel overwhelmed, anxious or at risk as a reuslt of the tax obligations or debt. 1) Service is a referral service available 24/7 through either warm handover from HMRC advisor in office hours or signposted for IVR messaging out of office hours. There will also be route in from successful VCS organisation into HMRC for tax advice and resolution for any customers with mental health barriers. 2) Organisation to provide learning advice and support for HMRC to build capability and confidence in frontline employees to help identify, support and signpost customers who may be feeling overwhelmed or anxious about their tax affairs, financial hardship and HMRC debt.

Award Detail

CPV Codes

• 64214000 - Dedicated-business telephone network services
• 64216000 - Electronic message and information services

Indicators

• Contract is suitable for VCOs.

Other Information

3.3b SD v1.0 HMRC Short Form Model Contract - Voluntary and Community Sector Mental Health Support - Redacted.docx