COV - Revenues & Benefits Remote Processing

Concepts

• administration services
• coventry
• coventry city council
• welfare benefits
• processing of council tax
• remote processing
• benefits workload
• revenue
• revenues
• cov - revenues

Location

West Midlands: Services to be delivered remotely. Any contract management that is required in person will take place in Council offices within the City of Coventry.

Description

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Further details can be found in the invitation to tender documentation.

Total Quantity or Scope

See II.1.4. Short description

CPV Codes

• 75100000 - Administration services

Indicators

• This is a recurring contract.
• Renewals are not available.
• Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **