Death Claims Management Review

A Contract Award Notice
by NS&I

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£21K
Sector
BUSINESS
Published
24 Oct 2022
Delivery
05 Oct 2022 to 04 Apr 2023
Deadline
09 Sep 2022 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process. The main areas to cover are: • Atos' UK based controls over the death claim process in Chennai • Court Funds Office death claims • Robotic chat automation and the development of this project • Application and removal of blocker markers on customer profiles • Automated blanket tracing of customers' connected product holdings The review will not cover: • Blanket tracing of lost/dormant customers • Payment processes • Testing of death claim handling or call sampling. Risks: • Fraudulent claims are not identified; • Delays in processing claims lead to complaints • Errors in processing claims lead to complaints and financial loss. • Blockers, markers and account information are incorrectly applied to deceased customer profiles. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.

Award Detail

1 Guidehouse Europe (London)
  • Value: £21,313

CPV Codes

  • 79212200 - Internal audit services

Other Information

⭐ Click above to Apply (link to e-procurement portal) https://app.panacea-software.com/nsandi/

Reference

Domains