Provision of Hotel Booking Services

A Contract Award Notice
by UNIVERSITY OF THE HIGHLANDS AND ISLANDS

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
MISCELLANEOUS
Published
25 Oct 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

Scotland:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The University of the Highlands and Islands (UHI) has a requirement for the Provision of a Hotel Booking Service. The purpose of the Hotel Booking Service is to allow ‘guests’ the ability to book a room at our Residences, located in Inverness, Dornoch, Elgin and Fort William.

Total Quantity or Scope

The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Award Detail

1 Unnamed (None)
  • Reference: 029994-2022-uhi-res-24981-1

Award Criteria

Platform Functionality 15%
Implementation Plan 5%
Exit Strategy 5%
Added Value Benefits 5%
Account Management 5%
Fair Working Practices 5%
price 60%

CPV Codes

  • 55100000 - Hotel services
  • 55110000 - Hotel accommodation services
  • 55130000 - Other hotel services
  • 98341000 - Accommodation services
  • 48000000 - Software package and information systems
  • 48100000 - Industry specific software package
  • 48517000 - IT software package
  • 72260000 - Software-related services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations in 2015 (SC Ref:711223)

Reference

Domains