GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services

A Tender Notice
by THE ACC LIVERPOOL GROUP LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£50K-£100K
Sector
PROFESSIONAL
Published
07 Nov 2022
Delivery
01 Jan 2023 to 31 Dec 2025
Deadline
25 Nov 2022 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide.

CPV Codes

  • 79342300 - Customer services

Indicators

  • Contract is suitable for SMEs.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-GB-Liverpool:-Tender-for-the-Provisio...

Reference

Domains