Broadacres Cloud Telephony and associated services 2022

A Tender Notice
by BROADACRES HOUSING ASSOCIATION

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
£10K-£30K
Sector
TECHNOLOGY
Published
15 Nov 2022
Delivery
01 Dec 2022 to 30 Nov 2025
Deadline
30 Nov 2022 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

CPV Codes

  • 72400000 - Internet services
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV165511

Reference

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