Defra's User Centred Design (UCD) Capability Partner 2022

Concepts

• defra
• information systems
• defra's user
• user centred design
• ucd approaches
• coherent user
• customer contact centres
• evidence-based design decisions
• design
• ucd

Location

Description

Defra's Digital, Data and Technology Services, (DDTS), strategy and cross government service standards, a growing demand for UCD approaches has created the requirement for a specialist supplier to continue the delivery research and design outcomes to underpin a coherent user centred approach to digital services. In scope are internal and public facing services across Defra, providing evidence-based design decisions that deliver value for both the organisation and users. This will enable DDTS to continually meet the ambitions set out in its digital and technology strategy, ensuring that Defra meets government service and accessibility standards and takes a consistent user centred approach to research and design. It will ensure users can easily find, use and understand our services, and reduce duplication of effort, cost and pressure on customer contact centres.

Award Detail

CPV Codes

• 72222100 - Information systems or technology strategic review services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk", ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk. n/a RM6263 Schedule-6-Order-Form-Template-SOW UCD ecm_65988 211122_Redacted.pdf