South Cambridgeshire District Council - Mystery Shopper Exercise

A Tender Notice
by SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
25 day
Value
___
Sector
PROFESSIONAL
Published
28 Nov 2022
Delivery
09 Jan 2023 to 03 Feb 2023
Deadline
12 Dec 2022 13:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.

CPV Codes

  • 79311000 - Survey services

Indicators

  • Contract is suitable for SMEs.

Other Information

If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056... Advert https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056...

Reference

Domains