SPS 2651 - Resident Surveys

Concepts

• survey services
• royal borough
• royal borough of greenwich
• customer satisfaction survey
• customer survey
• 2651 - resident surveys
• resident surveys
• social value
• april
• only award criterion

Location

London

Description

The Royal Borough of Greenwich (the Royal Borough) is pleased to offer an opportunity for Suppliers to provide a tender for undertaking Resident Surveys as advertised on Contracts Finder. Suppliers are therefore invited to complete and submit a Supplier Questionnaire (SQ) and tender documentation which must be received by the Royal Borough by no later than 12.00 on 5 January 2023.

Total Quantity or Scope

The Royal Borough of Greenwich (the Royal Borough) is pleased to offer an opportunity for Suppliers to provide a tender for undertaking Resident Surveys as advertised on Contracts Finder. Suppliers are therefore invited to complete and submit a Supplier Questionnaire (SQ) and tender documentation which must be received by the Royal Borough by no later than 12.00 on 5 January 2023. The Royal Borough of Greenwich intends to award a contract commencing on 1 April 2023 for at least three (3) years with an option to extend for a further two (2) years.

Renewal Options

The Royal Borough of Greenwich intends to award a contract commencing on 1 April 2023 for at least three (3) years with an option to extend for a further two (2) years.

Award Criteria

CPV Codes

• 79311000 - Survey services
• 79342311 - Customer satisfaction survey
• 79342310 - Customer survey services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are not available.
• Performance considerations apply.
• Award on basis of price.

Other Information

Price is not the only award criterion and all criteria are stated in the procurement documents. Suppliers will be expected to deliver social value as part of the delivery of the contract. This procurement will be managed electronically via the RBG Proactis e- tendering Suite. To participate in this procurement, participants shall first be registered on the eTendering Suite. If bidders have not yet registered on the eTendering Suite, this can be done online at https://royalgreenwich.proactishosting.com/ and click on the tab ‘supplier registration’. Note: registration may take some time, therefore, please ensure that you allow enough time to register. Full instructions for registration and use of the system can be found at https://supplierhelp.due-north.com/ For technical assistance on use of the eSourcing Suite, please contact Proactis Helpdesk Freephone: 0345 0103503. Once registration is completed, the registered user will receive a notification email to alert them that this has been done. A registered user can express an interest for a specific procurement. This is done by looking at the opportunity’s section and selecting the contract you want to tender for. As a user of the e-Tendering Suite, you will have access to Proactis e-Portal email messaging service which facilitates all messages sent to you and from you in relation to any specific. Tender event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. All communications relating to this tender exercise must be via e-portal messaging system. No direct emails to officers will be answered unless you are having problems communicating through the portal. This process aims to improve audit trails as well as avoid duplication. Please note, social value considerations are included in this contract. Details are stated in the tender documents.