Provision of Hotel Booking Service

Concepts

• hotel services
• provision of hotel booking service
• inverness
• hotel accommodation
• direct bookings
• booking channels
• other hotel
• online booking services
• accommodation services
• software services

Location

Highlands and Islands: Inverness

Description

The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Total Quantity or Scope

- Liaise with the University throughout the process from point of referral through to the Guest check in Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal Options

Option for 4 x 12-month extension

Award Criteria

CPV Codes

• 55100000 - Hotel services
• 55110000 - Hotel accommodation services
• 55130000 - Other hotel services
• 98341000 - Accommodation services
• 48000000 - Software package and information systems
• 48100000 - Industry specific software package
• 48517000 - IT software package
• 72260000 - Software-related services

Indicators

• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 23089. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 (SC Ref:716724)