Patient Advice and Support Service for NHS Scotland

A Contract Award Notice
by NSS NATIONAL PROCUREMENT

Source
Find a Tender
Type
Framework (Services)
Duration
not specified
Value
£4M
Sector
HEALTH
Published
19 Dec 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

All entities constituted pursuant to the National Health Service (Scotland) Act 1978

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

Total Quantity or Scope

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or co-ordinate a consistent service to patients and other members of the public where those affected wish to give feedback or comments or raise concerns or complaints about NHS services in Scotland.

Award Detail

1 Citizens Advice Scotland (Edinburgh)
  • Reference: 035852-2022-np79823-1
  • Value: £4,319,192

Award Criteria

Service Provision, Improvements and Innovation 27
Staff Performance and Management 17
Service Transition including co-ordination with existing Patient Advice and Support Service 16
Monitoring, Evaluation and Reporting of Management Information 10
price 30

CPV Codes

  • 85312310 - Guidance services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The estimated 4,319,192 GBP value referred to in this notice is for the whole 5 year framework duration, inclusive of 2 x 12 months extension options. The agreement will be funded by the Scottish Government and is therefore outside the scope of VAT. (SC Ref:716923)

Reference

Domains