Ofwat and Consumer Council for Water research on customer licence condition

Concepts

• market research
• ofwat and consumer council for water research on customer licence condition
• customer licence condition
• birmingham
• customer views
• water research
• qualitative research
• household water customers
• specific areas of customer service
• customers' expectations

Location

Description

This ITT is for qualitative research with household water customers. Objectives: The objectives of the research are to understand: • Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. • Customer views on what principles the new licence condition should include. • Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. • The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).

Award Detail

CPV Codes

• 79310000 - Market research services

Indicators

• Contract is suitable for SMEs.