Supply of an Enterprise Voice and Customer Contact Centre Solution

A Contract Award Notice
by ITICA LIMITED

Source
Find a Tender
Type
Contract (Goods)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
12 Jan 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

Davison House, Worthing

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Supply, implementation and support of a hosted enterprise voice and customer contact management solution.

Total Quantity or Scope

Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation

Award Detail

1 Unnamed (None)
  • Reference: 001022-2023-n/a-1

Renewal Options

Phase 2 Requirements as defined in ITT Part Section A2

Award Criteria

Functional Requirements - Phase 1 20
Functional Requirements - Phase 2 20
Non-Functional Requirements 5
Professional Services 10
Service & Support 15
Demonstrations 10
price 20

CPV Codes

  • 32524000 - Telecommunications system

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (MT Ref:228455)

Reference

Domains