Digital Patient Communications including a Hybrid Print and Post Solution

Concepts

• digital printing
• carmarthen
• hywel dda university health board
• post and telecoms
• digital patient communications
• provision of a digital patient communications
• hybrid print
• patients
• better communication
• patient experience

Location

South West Wales: Within Hywel Dda University Health Board that covers the counties of Carmarthenshire, Pembrokeshire & Ceredigion

Description

Hywel Dda University Health Board (” HDUHB”) are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.

Total Quantity or Scope

Hywel Dda University Health Board (” HDUHB”) are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. The objectives of the project are to improve in four strategic areas of priority: -Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices -Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process -Governance - Remaining compliant, improved data security, trackable and auditable amendments -Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption. The service will be based around the following: Attendance Optimisation (i.e., patient reminder, text reminder services) A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss. Provision of hybrid mail service Additional information: Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023.

Renewal Options

The contract has a 24 month extension option, that can be exercised in increments of not less than 12 months. The maximum contract term will be 60 months with all extension options.

CPV Codes

• 79811000 - Digital printing services
• 64000000 - Postal and telecommunications services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** All responses must meet the criteria outlined in the Single Procurement Document (SPD). The Contracting Authority reserves the right to award the contract in whole, in part or annul the tendering process and not award any contract. The Contracting Authority will not accept SPD questionnaires and completed tender documents after the stated closing date. All documents to be priced in sterling and all payments made in sterling. The tendering process will be undertaken via electronic means using the Bravo e-tendering system https://etenderwales.bravosolution.co.uk Instructions on how to participate in this tender opportunity: To complete your response, please access the tender documents via the Bravo ETenderWales portal reference: project_52193 Digital Patient Communications including Hybrid Print and Post Solution ITT Code 100246. Instructions: Register your company on the eSourcing portal (this is only required once). Browse to the eSourcing portal: https://etenderwales.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click "continue" — Enter your correct business and user details — Note the username you chose and click "save" when complete — You will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the tender — Log in to the portal with the username/password — Click the "PQQs/ITTs open to all" suppliers" link.(these are pre-qualification questionnaires (SPD) or invitations to tender (ITT) open to any registered supplier)—Click on the relevant PQQ/ITT to access the content— Click the "express interest" button at the top of the page — This will move the PQQ/ITT in to your "my PQQs/myITTs" page.(this is a secure area reserved for your projects only)—You can now access any attachments by clicking "buyer attachments "in the "PQQ/ITT details" box 3. Responding to the tender —Click "my response "under "PQQ/ITT details", you can choose to "create response "or to "decline to respond"(please give a reason if declining)—You can now use the "messages" function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on screen instructions to complete the PQQ/ITT—There may be a mixture of online & offline actions for you to perform(there is detailed online help available)You must then submit your reply using the "submit response" button at the top of the page. If you require any further assistance please consult the online help or contact the eTendering helpdesk. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967 (WA Ref:127967)